Terms and Conditions

2.1. These Terms and Conditions represent a contract between Red Rock Cleaning and The Client.

2.2. The Client agrees that any use of The Company's services, including placing an order for services by telephone, email or website forms shall constitute the Client's acceptance of these Terms and Conditions.

3.1. All work carried out by The Company at your request, whether experimental or otherwise will be charged accordingly.

3.2. Payments of fees rendered by invoice are due within the dates stated on the invoice via our appointed Bank or credit card payments.

4.1. Cleaning materials are provided by the Company. If you require us to use your solutions or equipment they must be safe to use/operate, in full working order and must not require any special skills to be used for the purpose of cleaning.

4.2. If the Client has equipment that is complicated to operate, the Client must provide clear and detailed instructions to the Cleaner.

5.1. We shall provide the client a checklist on request or ask all clients to leave a list of priorities for the cleaner. This means that the cleaner can tick off top to bottom what they are able to do within the allotted time.

6.1. No refund claims will be given once the cleaning service has been carried out. If for any reason the Client is dissatisfied with any aspect they must notify the Company within 24 hours and this will be rectified.

6.2. Refund will be issued only if the Client has cancelled a cleaning visit within the allowed time (24 hours) prior to the start of the cleaning session.

7.1. The Client agrees to pay the full price of the cleaning visit, if: a) The Client cancels or changes the date/time less than 24 hours prior to the scheduled appointment.